Belfast International Airport is ‘the worst in Europe for offering luxury to passengers’
Belfast International Airport has been rated the worst luxury airport in Europe in a new survey.
The terminal was given an unimpressive overall score of 31 out of 100 for its luxury offering by gold payment provider Glint, which researched data on every airport in the world.
He looked at private terminals, lounges, designer boutiques and the availability of exclusive restaurants.
Passengers gave Aldergrove a thumbs up for customer satisfaction, earning it a mediocre rating of 13 out of 20.
Belfast International only got a score out of 20 for its salon and designer shops.
Its fancy restaurants, or lack thereof, earned it an equally disappointing three out of 20.
In terms of hygiene, the airport scored 13 out of 20 for cleanliness.
“With low scores for designer brands, fine dining and number of lounges, Belfast International Airport is the worst luxury airport we found in our research,” Glint said.
“And the reviews also echo the low gear count: ‘Absolute disaster’ was bubbling. ‘Absolutely pathetic,’ another customer noted.
A scathing comment stated that “Management should be ashamed of the disuse [it] is,” suggesting that the Travel Center needs a total overhaul.
Passengers choosing to skip Aldergrove in favor of Dublin Airport might not fare much better, as it ranks seventh with an overall score of 37 out of 100.
Customer satisfaction was higher there, reaching 17 out of 20.
Portuguese Porto Airport ranked eighth with the same scores.
Only Rhodes Airport, Nice Côte d’Azur Airport, Naples International Airport, Venice Marco Polo Airport and Lisbon Airport are ranked lower.
Hong Kong International has been crowned the world’s best luxury airport, ranking among the best for designer shopping, lounge experience and customer ratings.
Europe’s top luxury hub was revealed as Paris Charles de Gaulle Airport, which also stood out for its designer shopping experience.
London Heathrow tops the list as the UK’s best airport for luxury.
Foodies might want to take note of the restaurant rankings in the survey.
“If you go through Scandinavia, then you’re in luck,” he concluded.
“Both Stockholm Arlanda and Oslo Airports took first place (along with Munich Airport) for their choice of restaurants.”
Munich Airport and Istanbul Airport in Turkey rank first for customer satisfaction, with a score of 19 out of 20.
Meanwhile, a separate survey by CareCall ranked airport and airline customer response times after months of chaos in the travel industry.
“Given everything that’s happened, you might have expected airlines and airports to have a strong customer service strategy in place to deal with the inevitable influx of customer complaints,” said CareCall.
However, Belfast International was among the lowest ranked for customer service – sharing first place with four other UK airports – with no one picking up the phone when CareCall rang.
It was also rated poorly for its social media response times and lack of live chat interaction.
London Gatwick came out on top for customer service, followed by Stansted.
Jet2 and easyJet were among the worst airlines customers had to deal with.
Callers were kept on hold for 50 minutes and 27 minutes respectively.
Belfast International Airport had not responded to a request for comment at press time.